Contact Center Services 


Our Contact Center Services ensures that your valued customers reach a human voice.

We employ Customer Service Representatives who efficiently and accurately serve your customers.

We look forward to working with you!

We Have Experience In:

  • Customer Service

  • Information & Referral

  • Order/Data Entry

  • Lead generation

  • Mystery Shopping

  • Surveys

  • Switchboard

  • Overflow Calls

  • Braille transcription and proofing

Working With Us:

  • Dedicated quality assurance staff

  • Call Monitoring and Recording

  • 15+ years of contact center experience

Switchboard Operations

Olmsted Center for Sight manages switchboard operations at two VA Medical Centers; in Buffalo New York and in Erie Pennsylvania. Adaptive technology like JAWS ( Job Access with Speech) and ZoomText Magnifier/Reader allows our visually impaired operators to answer incoming calls, monitor emergency codes and hospital alarm systems


Need more information?

Please contact

Director of Contact Center Services

Kelly Dodd

Phone: (716) 842-2608 Email: